Data Protection Policy

Khela Ghor Privacy Policy — Our Commitment to Protecting Your Data

Your personal information matters to us. This policy explains in detail how Khela Ghor collects, uses, and protects your data.

Last Updated: January 2026

1. Introduction

Khela Ghor (https://khelaghor.plus) takes your privacy very seriously. This Privacy Policy ("Policy") describes what personal information we collect when you use the Khela Ghor platform, why we collect it, and how we keep it secure.

By creating or using an account on this platform, you agree to this Privacy Policy. This policy, together with our Terms & Conditionstogether form a complete legal framework.

In summary: We only collect what's necessary, keep it secure, and never sell it to third parties.

Khela Ghor is an online gaming platform built for users in Bangladesh. We believe genuine trust is only earned when a platform handles its users' data with complete transparency and honesty.

2. What Information We Collect

Khela Ghor collects different types of information for different purposes. A detailed breakdown is provided below.

Information Collected at Registration

  • Full Name & Date of Birth
  • Mobile number and email address (if provided)
  • Payment method details (Mobile Pay/Nagad/Rocket number)
  • Login password (stored in encrypted form)

Information collected during KYC verification

  • National ID (NID) number and photo
  • Passport or driving license (where applicable)
  • Selfie or face verification photo

Automatically Collected Data

Data Type Purpose
IP AddressSecurity Verification & Location Detection
Device InformationApp Optimization & Fraud Prevention
Browser & OS InformationCompatibility Assurance
Session Logs & ActivityAccount Security & Support
Cookie DataUser Experience Enhancement

We only collect information that is genuinely necessary to operate the platform and keep you safe. No unnecessary data is collected.

3. How Your Data Is Used

Khela Ghor uses collected data strictly for specified purposes. Your information is never used for anything else without your consent.

Primary Use

  • Account Management: To ensure secure registration, login, and account protection.
  • Payment Processing: To successfully process deposits and withdrawals.
  • Identity Verification: To verify account legitimacy by completing the KYC process.
  • Customer Support: To resolve your issues and answer your questions.

Secondary Use

  • Fraud Prevention: To identify and stop suspicious activity.
  • Platform Improvement: To analyze user experience and improve our services.
  • Promotional Communications: To inform you about bonuses and offers (you can opt out at any time).
  • Legal Obligation: To comply with applicable laws and regulatory requirements.

4. Data Sharing & Disclosure

Khela Ghor never sells your personal information to third parties. However, certain data may be shared in the limited circumstances outlined below.

When Data May Be Shared

  • Payment Processors: Only the information required to process transactions is shared with payment providers such as Mobile Pay, Nagad, and Rocket.
  • Legal Requirements: Information may be disclosed in response to a court order or a lawful request from a government authority.
  • Technology Partners: Technology service providers that support platform operations may receive limited data under strict confidentiality agreements.
  • Corporate Restructuring: In the event of a merger or acquisition, your data may be transferred — however, this Policy will remain in effect.

Important: Your data is never sold or shared with ad companies, data brokers, or marketing agencies — not ever.

5. Cookie Policy

Khela Ghor uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored in your browser or on your device.

Cookie Types & Purposes

  • Essential Cookies: Essential for maintaining login sessions and keeping the platform running properly. Disabling these will prevent the site from functioning correctly.
  • Functional Cookies: To remember your preferences such as language and layout.
  • Analytics Cookies: To analyze platform usage and improve our services. These do not identify you personally.
  • Security Cookies: To detect fraudulent logins and suspicious activity.

Cookie Control

You can manage cookies through your browser settings. However, disabling essential cookies will limit certain features of the platform. Most modern browsers offer built-in cookie management options.

6. Data Security Measures

Khela Ghor uses industry-leading security technology to protect your data. Our security measures are continuously updated and reviewed.

Technical Security

  • SSL/TLS Encryption: All data transmitted on the site is protected by 256-bit SSL encryption.
  • Password Hashing: Your password is never stored in plain text — only a hashed version is kept.
  • Firewall & DDoS Protection: Advanced firewalls to prevent unauthorized access and attacks.
  • Two-Factor Authentication: OTP verification for added security.

Organizational Security

  • Only authorized personnel are permitted to access personal data.
  • Regular security audits and vulnerability assessments are conducted.
  • All staff are trained in data protection practices.

No system is 100% impenetrable. That's why you also need to stay vigilant — use a strong password and never share it with anyone.

7. Data Retention Period

Khela Ghor does not retain data beyond what is necessary. The retention periods for each data type are outlined below.

Data Type Retention Period Reason
Account InformationDuration of active account + 5 yearsLegal Obligations
Transaction Records7 yearsFinancial Regulatory Requirements
KYC Documents5 years after account closureLegal Obligations
Session Logs90 daysSecurity Analysis
Cookie Data30–365 daysBy Cookie Type

After the retention period, data is securely deleted or anonymized. Even after account closure, certain information may be retained for a specified period to meet legal requirements.

8. Your Rights

As a Khela Ghor user, you have several important rights over your personal data. Contact our support team to exercise any of these rights.

1

Right of Access

You may request to know what information Khela Ghor holds about you.

2

Right to Rectification

You can request corrections to any inaccurate or outdated information.

3

Right to Erasure

You may request deletion of your data unless we are required to retain it by law.

4

Right to Restrict Processing

In certain circumstances, you may request that we restrict the processing of your data.

5

Right to Opt Out of Marketing

You can opt out of promotional messages or emails at any time.

6

Right to Lodge a Complaint

If you have concerns about how your data is handled, you may raise a complaint with us or with the relevant authority.

9. Privacy of Minors

Khela Ghor strictly prohibits anyone under 18 from using the platform. We never knowingly collect personal information from minors.

If we are notified that a minor has registered an account, we will immediately close that account and delete all associated data. If you suspect a minor has signed up, please contact us at support@khelaghor.plus.

We use both technical and manual methods to verify age, and we have a strict zero-tolerance policy on this matter.

10. Contact & Complaints

For any questions, concerns, or requests related to this Privacy Policy, contact us through the channels below. We typically respond within 24–48 hours.

  • Email: support@khelaghor.plus
  • Live Chat: Click the icon at the bottom right corner of any page on the website
  • Time: 7 days a week, 24 hours a day

If this Privacy Policy changes, we will post a notice on the platform and notify you via your registered mobile number. We recommend checking this page regularly.


Why Your Data Is Safe with Khela Ghor

Our privacy protection isn't a paper promise — we back it up at every step.

Industry-Standard Encryption

All your data is secured with 256-bit SSL encryption — the same standard used by the world's leading banks.

No Data Sales

Khela Ghor never sells your personal information to advertisers or third parties — that is a core principle we stand by.

Your Control

You have the full right to view, correct, or request deletion of your personal data.

Restricted Access

Only authorized personnel can access your data — and only when there is a legitimate need to do so.

Regular Security Audits

Our systems undergo regular third-party security audits — vulnerabilities are identified and addressed proactively.

24/7 Support

If you have any concerns about data privacy, you can reach us anytime via live chat or email.

Your Privacy Is Our Responsibility

If any part of this Privacy Policy is unclear or you have concerns about your data, please reach out to us. We're always here to help.

Also read Terms & Conditions →

Play on a Safe & Trusted Platform

Your data is secure and your transactions are safe at Khela Ghor. Join today and enjoy thousands of games.

বাংলা